How can I contact FFIT Bags?
tiffany@ffitbags.com       Please don't hesitate to contact me with any question/concern. 

How long will it take to receive my bag?
These bags are made to order, so please allow up to 10 business days to produce in addition to shipping time.

Where is FFIT Bags located?
FFIT Bags is based in Los Gatos, CA USA. If you are local and would like to arrange for a pick up, please contact me.

What are your shipping rates?
FedEx Ground Shipping (1-5 business days)    $8.95

U.S. Priority Shipping (2-3 business days)    $12.95

Canada    $14.95

Everywhere Else    $24.95

How do you accept payment?
I only accept PayPal/credit cards. Immediate payment after purchase is appreciated! If payment has not been received within 3 days, the sale will be canceled.

Do you offer refunds/exchanges?
If you are unhappy with your purchase I will gladly work with you. Please contact me at tiffany@ffitbags.com.

What sizes are available?
"Tote" (18"x12.5"x5"); "Large Tote" (20"x14.5"x6") available upon request

What if the bag I want is sold out?
Email me: tiffany@ffitbags.com
There will be more styles and sizes available. Make sure to check back again soon!

Do you offer custom work?
If you see certain fabrics on the website that you'd like to mix and match, please let me know. I would be happy to check my fabric and repurposed materials supply inventory for you!

How do I care for my FFIT Bag?
Spot clean as needed. Do NOT tumble dry.

There's a blemish on my FFIT Bag, is this a defect?
All FFIT Bags are a combination of new and repurposed materials. (e.g. seat belt (straps), bike inner tube (handle, zipper-stop), and woven sailcloth (back pocket)) Unsightly marks are removed to the best of my ability, but in some cases you may notice blemishes, which add character.